Start, document, and track an order claim.
Verify the WooCommerce order first, then submit the issue and supporting photos for Suncoast review.
Start a Claim
Verify your order.
Use the order number and billing email from checkout. We only use these details to locate the purchase.
Claim Submitted Successfully
Claim #
Your claim has been received and is awaiting review. Please keep this number for reference. Most claims receive an Initial Review within 1–2 Business Days.
Existing Claim
Check Claim Status
Enter the claim number and the same checkout email used for the order.
Need help?
Questions before you submit?
Review the Returns & Refunds policy or contact Suncoast Support for general questions.