Document the Issue
Take clear photos of the affected product, packaging, label, or visible problem.
Order Protection
Returns & Refunds
If an order arrives damaged, incorrect, incomplete, or has another documented fulfillment problem, Suncoast will review the claim and supporting evidence.
Claim Review
Documented fulfillment issues are reviewed by Suncoast Support.
Approved claims may result in a replacement, refund, partial refund, or another appropriate resolution. Submission does not guarantee approval.
How it works
Three simple steps
Submit the Claim
Verify the order, choose the affected item, describe the issue, and upload evidence.
Review & Resolution
Support reviews the claim and sends status updates as it moves toward a decision.
Generally eligible
Issues we can review
- Transit damage or packaging damage
- Wrong item or incorrect quantity
- Missing item from a delivered order
- Other documented fulfillment problems reported promptly
Generally not eligible
Issues outside this policy
- Change-of-mind returns
- Claims without proof of purchase or reasonable evidence
- Products altered, opened, reconstituted, or improperly stored after delivery
- Damage occurring after delivery
- Claims submitted more than 14 days after confirmed delivery
Suncoast Claims
Submit a structured claim and receive a claim number.
Verify the WooCommerce order, describe the issue, upload evidence, and track review status from one place.
01Order verification02Photo evidence03Claim number04Status updates
What to expect
Claim review timeline
Most claims receive an initial support review within 1–2 business days. Final timing depends on the issue and information available.
1Submitted
Claim Submitted
Your claim number and supporting information are recorded.
2Initial Review: Typically 1–2 Business Days
Support Review
Suncoast verifies the order, evidence, and issue details.
3Timing varies
Resolution
If approved, Support confirms the appropriate next step.
Policy DetailsImportant claim terms⌄
Claims are reviewed individually. Providing documentation does not automatically guarantee approval, a refund, or a replacement.
Do not mail a product back unless Suncoast Support specifically authorizes a return and provides instructions. Suncoast may limit or deny claims involving insufficient evidence, repeated abuse, suspicious activity, or issues caused after delivery.
Products are sold strictly for research use only and are not intended for human or veterinary consumption. Improper handling, storage, alteration, or reconstitution after delivery is outside the scope of this policy.